Generals Dogs Bodies Dog Training and Behaviour

Terms and Conditions
This is an invitation to enter into a contract of training or a behaviour package with Deborah Smith and Generals Dogs Bodies. By proceeding to payment, you agree that your participation will be covered by the following terms and conditions.
In these terms and conditions, unless stated otherwise, the following words have the following meanings:
“Contract” means the agreement subject of this document, “Client/clients” means you, the person whose details are on the invoice and who is going to be using our services, “Company” means Generals Dogs Bodies, “We”, “us”, “our” refer to the Company, “Trainer” refers to the professional leading the training sessions, “Programme” refers to the service outlined in the invoice, “Service/services” means the service(s) we supply as outlined by the invoice, “Sessions” refers to the online training provided by the trainer, “Party/parties” refers to the company and the client.
The headings in this contract are for convenience only and they don’t influence its interpretation.

Health and Safety
Clients are responsible for the physical health and the wellbeing of their dogs at all times, and they have to ensure their dogs are fit to take part in the training or behaviour package. Should clients have any doubts about their dogs’ health they should contact their veterinary practice without delay. Clients should inform the trainer of any allergies, medical conditions, behavioural problems or other factors that might affect their dogs’ welfare and wellbeing and their suitability for training.
Should a dog be diagnosed with infectious diseases including, but not limited to, kennel cough and giardia, we reserve the right to move any in-person session online or to defer the remaining sessions of a training package until a negative diagnosis is provided. We will make the decision between moving online or postponing the in-person sessions at our discretion. No refunds will apply should the client decide not to proceed with the training.
Should a female dog come into season at any point during the programme, we reserve the right to move the sessions to an alternative date. No refunds will apply should the client decide not to proceed with the training.
The company reserves the right to cancel the contract at any time and with immediate effect should the welfare and/or the wellbeing of the clients’ dog(s) be compromised.

General terms and conditions
Clients understand, agree and acknowledge:
That we only guarantee professional training and that the training results are not guaranteed; dogs are all individual, and the training outcome will depend on their temperament, personality and specific abilities.
That this service is not specifically designed to prepare assistance dogs.
That they must follow Deborah's instructions at all times.
That Deborah will not be responsible for any damages, accidents or injuries caused by their dog that might occur before, during or after the training sessions – clients are indeed fully liable for any damages, accidents and/or injuries caused by their dogs.
That they are responsible for any accidents and/or injuries occurring to their dogs before, during, and after training, and that Deborah will not be responsible for any veterinary fees.
Deborah will not provide any veterinary, medical or legal advice.
We reserve the right to move any in-person session online at any time should the welfare and well-being of the dog and people involved be at risk.
We reserve the right to revise and amend the present Terms and Conditions from time to time.

Training methods and equipment.
Aversive and coercive methods are not allowed in our sessions and they are against the ethics of this trainer and company. Pieces of equipment including, but not limited to, prong collars, choke chains, half chokes, tightening harnesses, slip collars and flexi (extendable) leads are not allowed in our sessions. The trainer reserves the right to interrupt the session should clients refuse to follow the trainer’s instruction regarding safe use of appropriate training equipment. No refund will be issued in this case.

Financial responsibility and payments
We have made every effort to accurately represent the programme and its potential. Individual success depends on many factors including motivation, dedication, background and previous knowledge/ideas. By going ahead with this booking, you confirm that you are not putting yourselves at financial risk by entering into the programme. Payments are made at the time of booking and must be made in full. You will receive an email confirming that your booking has been made.

Cancellations and Refunds
Under the Consumer Rights Act, if you have booked an individual package you have the right to cancel within 14 days of the initial consultation, you will receive a refund minus the initial consultation fee (£100). If you have booked onto a class, you have the right to cancel within 48 hours of the class starting, this session can be rescheduled, no refunds will be given. If you need to cancel within the 48 hour period then you will lose your session. All cancellations must be given via whats app or email.
If I feel that your dog is struggling in a group training class environment, online sessions may be more suitable and can be discussed.
If you are going to be late for a session you should let us know as soon as possible. We will try to be accommodating but we cannot guarantee we will be able to lead the session for longer than planned.
All the sessions of the group training programs and the individual packages must be booked at the time of booking.
Although we reserve the right to cancel a session at short notice, we will ensure to give as much notice as possible, and we will reschedule the session with no extra charge. This is usually due to bad weather or sickness.
We reserve the right to terminate the programme should the other party become disruptive or difficult to work with.

Confidentiality
The company respects your privacy in accordance with GDPR and asks that you also respect our privacy. This includes the non-sharing of any handouts or access to online resources with any other persons than yourselves. Online access is solely for use by yourselves and no other parties.

Feedback
Feedbacks are an opportunity for improvement and are welcomed by our company. We take time to understand the customers unique perspective and open lines of communication for resolving any issues. Please forward any feedback you might have to [email protected]. Clients agree to refrain from engaging in libel, slander or negative comments concerning the company, in person and/or online, and in any format including, but not limited to, social media, printed publications, radio, blogs, forums.

Use of Likeness
You agree and accept that Generals Dogs Bodies is authorised to record, photograph, or otherwise capture your likeness, voice, images, interviews, and statements made in connection with your participation in the programme for Generals Dogs Bodies own use, unless you specifically request otherwise. You hereby assign to Generals Dogs Bodies all rights, title, and interest to have and to use, royalty free, any such likeness or portion of your participation in the programme for documentary, informational, training, or any other lawful purpose.

Further Training
Should further training be required, follow on packages and sessions are available. Please discuss with Deborah.
By proceeding to payment, you confirm that you have read, understood, and accepted the Terms and Conditions outlined above.